The number of Greater Anglia Intercity services on the Norwich – London route is increasing due to an uptick in passenger numbers and feedback from customers.
Staring Monday 21 June an extra 12 services will be added back into the weekday timetable; this will bring the Intercity service to 77 percent of the pre-pandemic timetable. Across the Greater Anglia network it will mean 86 percent of all services will be running. The train operator had reduced service frequency during the first lockdown in March of 2020 when passenger numbers fell.
The reinstated services will also provide for quicker connections at Ipswich with the East Suffolk Line and Felixstowe Line.
Services being re-introduced
Norwich to London Liverpool Street: 09.32, 10.30, 11.32, 14.30, 15.30 and 16.30
London Liverpool Street to Norwich: 12.00, 13.00, 14.00, 17.00, 17.50 and 19.02
Greater Anglia’s Intercity service is operated by a completely new fleet of trains which are longer, have more seats and include free Wi-Fi and charging points at each seat. The trains are more easily accessible and include a retractable step at every door.
Drinks and snacks are available on board most Intercity services from either the café bar or an at seat trolley service.
Greater Anglia managing director Jamie Burles said: “Customers have asked us to increase the frequency of the intercity service – and I’m very pleased that we’re able to meet their request. We’ve seen passenger numbers increase as lockdown restrictions have eased and we’re now carrying about 50 per cent of our pre-pandemic passenger numbers across the network.
“As more people return to rail, we are seeing some trains and stations getting busier. We’re encouraging customers to use the full length of trains and platforms, but it may not always be possible to socially distance.
“We have a less busy trains tool on our website, so people can opt for a quieter train. Face covering compliance is high on trains and stations and our trains are well ventilated either by air conditioning which replaces air inside the train every six to nine minutes or by open windows.
“We’re also continuing with enhanced cleaning and sanitisation of our trains and stations, doing everything we can to keep customers safe.”
Full details of the revised timetable and measures Greater Anglia is taking to keep people safe are available at www.greateranglia.co.uk