East Suffolk Lines stations and the trains that serve them have been designed with accessibility in mind. All East Suffolk Lines stations have step-free access to all platforms.
- Ipswich – Access to platforms 3 and 4 is via the lift.
- Woodbridge – step-free access to Platform 2 (Ipswich-bound platform) is via the level crossing just north of the station; from the station car park go past the cinema and turn right to the level crossing.
Dedicated Space for Wheelchairs and Mobility Scooters
Each East Suffolk Lines train has space for up to two wheelchairs or mobility scooters. Look for the blue stripe located toward the centre of the train.
Boarding the train
The new trains have lower floor heights for level or near-level boarding at all stations. Where level boarding is not available the station is equipped with a portable ramp. East Suffolk Lines trains are staffed with a conductor who will deploy the ramp to help you on and off the train.
All doors on the new trains are equipped with a extendable step which will automatically deploy when the doors open to help reduce or eliminate the gap between the train and the platform edge.
Door controls are positioned for easy access for those using wheelchairs or mobility scooters.
Universally Accessible Toilet
Each East Suffolk Lines train is equipped with a universally accessible toilet.
Greater Anglia Intercity services feature the same accessible facilities with space for additional wheelchairs and mobility scooters. Coach C is the accessible coach. Look for the blue stripe.
Passenger Assist Scheme
Greater Anglia can help you book your journey for rail services in East Anglia or across the whole of the National Rail network with their Passenger Assist Scheme