Greater Anglia has finished work on a new relocated ticket office at Ipswich as part of a £3 million scheme that will see other improvements at the station.
The ticket office is now at the front of the station, just to the left of the main entrance and nearer the multi-storey car park; it is accessible directly from the station forecourt. It has three ticket windows with two additional ticket machines just outside.
To get to the platforms, passengers need to turn left when leaving the ticket office with the station entrance on the left just ahead. The are several ticket machines inside the main entrance next to the ticket barriers with staff who can help with any queries.
As part of the works, additional ticket machines will be installed and a new shop will open where the old ticket office used to be.
New toilets are being installed on platform 2 taking the place of the old ones a few metres away. A new first class wafting room, also on platform 2, is being constructed and will have Wi-fi, sofas, workstations with plug points and an information screen. This work is the second and final phase of a project to improve the station for customers.
Simone Bailey, Greater Anglia’s Asset Management Director, said: “We would like to thank customers for their patience while we relocated the ticket office. Around 3.5 million people usually use the station every year, so we’re pleased to improve facilities for customers who are currently travelling and those who will travel again in the future.”
Three years ago, Greater Anglia invested £2 million in a host of other improvements including a complete refurbishment of the existing foyer and ticket hall to create more space during busy periods, the creation of a large airport-style waiting room as well as more comfortable seats with plug points for charging electronic devices
Additional ticket machines were installed at the time and more shops and retail outlets opened inside the station.
The station forecourt was reconfigured in partnership with Suffolk County Council and Ipswich Borough Council with a much-improved layout, including better walking routes for pedestrians, improved bus interchange facilities and better segregation of access between taxis and drop off/meet and greet facilities.