ESTA Reports Punctuality Improvement

29 October, 2005

A survey conducted by the East Suffolk Travellers’ Association revealed more East Suffolk Line trains are arriving on time.

ESTA surveyed members who travelled the East Suffolk Line during the month of August. The results showed 76% of trains arrived on time compared to 66% during a survey conducted last year. The survey was also favourable to ‘one’ Railway train staff with most comments very positive. Of those taking part in the survey 9% reported their tickets were either not inspected or not collected. Almost a quarter said announcements made on the train were not satisfactory.

Note: respondents were members of ESTA for trains on which those members travelled, as opposed to all trains within a given period. Rail operator ‘one’ does not provide a separate breakdown of punctuality figures for the East Suffolk Line, rather it is grouped with other rural lines operated by ‘one’.

Update: Punctuality of ‘one’ rural services are listed at 86.1% for the 12 months up to 4 February 2006, and 88.6% for the 4 weeks up to 4 February 2006.

INDUSTRIAL ACTION is taking taking place in early May. Mon 6/5, and Wed 7/5 though Sat 11/5 most services will run but there will be some cancellations. On Tuesday 7/5 there will be a full strike; NO services on the East Suffolk Lines or the other local/regional routes will operate that day. Mainline services to/from London will be reduced.
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