Increase in Services from 18 May to Help Keep Passengers Safe

Beginning Monday 18 May Greater Anglia will adjust its emergency timetable and increase the number of trains running on some routes where the service had been reduced as a result of the coronavirus pandemic. The increase is to help maintain social distancing as more people travel to work and to ensure key and essential workers are able to continue travelling safely.

More frequent commuter services will run on the Great Eastern Main Line between Colchester, Clacton, Southend and London along with the West Anglia Main Line from Cambridge to London Liverpool Street.

Intercity services between Norwich and London will continue to run at a reduced frequency of once an hour. During peak periods Intercity trains will not call at Colchester or Chelmsford and will run non-stop between Manningtree and Stratford.

East Suffolk Lines services and the other regional routes will not be affected, but the hourly Norwich to Cambridge service will once again run through to Stansted Airport.

A complete list of the changes is available here.

Jamie Burles, Managing Director Greater Anglia

Jamie Burles, Greater Anglia managing director said: “Government advice is still to avoid public transport, so please only travel with us if your journey is absolutely essential.

“We are continuously monitoring passenger numbers to make sure customers can continue to follow Government and Public Health England guidelines on social distancing wherever possible.

“Our top priority is that customers and staff can travel safely while the coronavirus outbreak persists. We will continue to pay particular attention to cleaning high contact areas on our trains and stations such as push buttons, door handles and grab rails.

“We would kindly encourage customers to buy tickets online or via our app. If that’s not possible then please use contactless payment on our ticket vending machines.

“We have marked up our trains and stations with tape and markings to help customers to socially distance. A one door in and one door out system may be in operation on some trains or stations, please look or listen out for instructions from our staff.

“There are other ways that customers can help us to keep them safe – please consider starting or finishing work earlier or later so that not everyone is travelling at the same time.

“The Government is also advising people to wear a face covering when using public transport.”


COVID-19/CORONAVIRUS: Avoid public transport - Travel only if it is essential

Instead try to walk, cycle, or use a car. If you can, wear a face covering if you need to use public transport.


If you do need to travel Greater Anglia has published a page with advice for passengers.


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