Top Marks for Providing Good Information

East Suffolk Line stations recognised for providing good customer information

Two rail stations on the East Suffolk Line have achieved top marks in a recent mystery shopping exercise for the information provided to passengers.

Woodbridge and Melton achieved a score of 100% for good information provision to customers.

The criteria for scoring points for good information provision included visible signage and directions, relevant timetables and posters on display, local bus and taxi information, as well as ‘No Smoking’ signs, maps and ‘Welcome’ posters etc.

The stations, which are run by train operator Abellio Greater Anglia, were assessed between 7th February and 5th March 2016 as part of a regular mystery shopping exercise to check that stations are meeting the standards that customers expect of them.

Abellio Greater Anglia’s Customer Service Director, Andrew Goodrum, said “I am delighted to see that more stations in Suffolk have achieved the top score for the information provided to customers. Our teams are working hard to provide excellent customer service at all times and good information provision at stations is a key element of this.”